|Company Name||Ability InterBusiness Solutions, Inc.
|Name of Business||SuraPera|
|Business Outline||Providing online Japanese lessons|
|Head Office||1-14 Higashi-hiratsuka-cho, Naka-ku, Hiroshima 730-0025, Japan|
|Monthly Subscription Fees||For details on our monthly subscription fees, see the Price Plans page on our website.|
|Costs Other Than Monthly Subscription Fees||Communication costs
Purchases of devices required for online lessons (Computers, headsets, webcams, etc.)
|Payment Methods||Credit cards|
|Payment Intervals||SuraPera is a monthly subscription service. Users are charged for the first monthly subscription fee on the day they complete their subscription plan registration. From the following month onwards, they are charged automatically on the same day every month. (Example: If they complete their registration on April 10, they are charged on the 10th of every month from May onwards.)|
|How To Start Using the Service||In order to use this service, a user needs to create a SuraPera account. After creating an account, the user selects a subscription plan and uses one of the payment methods to purchase it.
The user can start taking lessons as soon as the payment is confirmed.
|Number of Lessons Available||The number of lessons available depends on the subscription plan that a user purchases. We make sure we hire enough teachers for the number of paid subscribers. However, because our booking system works on a first-come-first-served basis, a user may not be able to book lessons at certain times.|
|Products||We do not provide any products as specified in the Act on Specified Commercial Transactions. All lessons are held online.|
|Refunds||We do not offer refunds for any subscription plans a user has already purchased.|
|Membership Cancellation||There are no specific cancellation procedures. If a user wishes to cancel their account, they must notify us using the inquiry form.|
|Contact Information||Please use the link below.
|Inquiry Desk Hours||From Monday to Friday (excluding public holidays in Japan)
10:00 am - 6:00 pm (Japan Standard Time)