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Terms of Use

These Terms of Use constitute the rules for the member (hereinafter, "the User") in using "SuraPera" and any accompanying services (hereinafter, "this Service") provided by Ability InterBusiness Solutions, Inc. (hereinafter, "AIBS"). You must agree to the following Terms of Use before registering as a member for SuraPera.

Article 1 (Scope of Terms of Use)

The User shall carefully read these Terms of Use and comply with them in good faith when using this Service. All information on the AIBS Website and information that AIBS sends to the User by email or other means shall constitute a part of these Terms of Use.

Article 2 (Updates to These Terms of Use)

  1. AIBS may update these Terms of Use without obtaining the prior approval of the User, provided that such an update is in conformity with the general interests of the User in these Terms of Use or does not violate the purposes of these Terms of Use. In such a case, the Terms of Use of this Service shall be governed by the updated Terms of Use.
  2. The User agrees to be bound by the updated Terms of Use.
  3. When these Terms of Use are updated, unless otherwise specified by AIBS, notice shall be provided by posting to the website on which this Service is provided (hereinafter, "the Website").
  4. Unless otherwise specified by AIBS, updates to these Terms of Use shall take effect upon being displayed on the Website.

Article 3 (Member Registration and Acceptance)

  1. A party who wishes to use this Service shall install an online meeting tool (Zoom) and carry out member registration following the method prescribed by AIBS.
  2. When registering as a member, please make sure that your own telecommunication environment is suitable for using this Service.
  3. A party who has registered as a member (including those who have provisionally registered on the premise of registration) are deemed to have accepted the content of these Terms of Use upon performing member registration.
  4. Each User may register as a member only once, and each User may take the free trial lesson only once. If a single individual is found to have illicitly taken the free trial lesson by registering multiple times, AIBS shall claim damages from that User, and the User shall pay said damages.
  5. A parent or guardian’s consent is required for a party under 18 years of age to register as a member of this Service.

Article 4 (Denial of Registration)

AIBS reserves the right to deny approval for a party who wishes to register as a member of this Service if any of the following items applies.

  1. If a party with an existing registration attempts to register under another name.
  2. If any false, erroneous, or incomplete information is entered in the application submitted for membership.
  3. If there is a risk that the smooth operation of this Service may be impeded.
  4. If the party's member registration has been revoked by AIBS in the past.
  5. If AIBS determines that membership is inappropriate for any reason other than the above.

Article 5 (Usage Starting Date for This Service)

The period of usage of this Service shall begin on the date on which AIBS notifies the User of full registration completion by email.

Article 6 (Time Limit for Provision of This Service)

There is no expiration date for the provision of this Service, but if no lesson has been reserved for six (6) months or longer, the User's account may be deleted without prior notice.

Article 7 (Cancellation of This Service)

There is no procedure for canceling the use of this Service (no procedure for withdrawing from membership). As stipulated in Article 6, AIBS may delete a User's account if the User does not use this Service for a long period of time. Also, an account can be deleted upon User request.

Article 8 (Refunds)

Points that have already been purchased, whether they are used or unused, shall not be refunded or returned. Furthermore, this shall also apply in the event that a problem in the User's telecommunication environment, telecommunication connection, telecommunication software, connection status, or the like made the use of this Service difficult.

Article 9 (Lesson Details)

  1. The User shall purchase points for this Service by credit card, and the User shall consume the points when reserving a lesson.
  2. If the User cancels a reserved lesson using the cancel form, AIBS shall return the points to the User if it is within the period set by AIBS in advance.
  3. If a teacher fails to attend the lesson for any special reason on the part of the teacher, or if the lesson is not properly conducted due to any trouble attributable to AIBS, then AIBS shall return to the User the points appropriate to the degree of the situation as determined by AIBS.
  4. Details regarding lesson availability, lesson times, lesson fees, and the like can be confirmed on the Website.
  5. The lesson will end at the set time, even if the starting time was delayed due to the User's circumstances. In such cases, points shall not be returned.

Article 10 (Revocation of Member Registration)

If AIBS determines that the User has engaged in any of the following actions, AIBS may stop the User from using this Service or revoke the User's registration, regardless of the state of providing this Service and with no prior notice or the like to the User. In such a case, AIBS shall not refund any of the usage fees already paid by the User whatsoever.
Furthermore, if AIBS or a third party incurs damages due to any of the following actions, the User shall bear full legal responsibility even after the revocation of member registration, and AIBS shall be held exempt from liability in all cases.

  1. Transferring, using, selling, changing the name of, establishing the right of pledge regarding, or providing as collateral the User's right to use this Service to or for a third party.
  2. Transferring, granting, or otherwise providing a password or the like to a third party, or otherwise allowing a third party to use the User's account.
  3. Infringing upon the reputation, credibility, copyrights, patent rights, utility model rights, design rights, trademark rights, image rights, or privacy of AIBS.
  4. Engaging in illegal actions or actions contrary to public order and morals.
  5. Engaging in actions that impede the operation of this Service.
  6. Using this Service to engage in business or for profit, or preparing to do so.
  7. Engaging in actions that cause other members or teachers of this Service to incur economic or mental damage or disadvantages.
  8. Engaging in criminal activity or actions that lead to criminal activity.
  9. Engaging in harassment including impeding the progress of lessons by harassing the teacher, delinquent behavior, or the like.
  10. Prying into personal information that the teacher has not disclosed.
  11. Inviting a teacher into a religious or political organization, multi-level marketing organization, or the like.
  12. Attempting to make personal contact with a teacher, either by oneself or by proxy, regardless of whether it is online or offline.
  13. Inviting a teacher to work at a service or corporation that competes with AIBS.
  14. Engaging in abusive language or threats aimed at a teacher or AIBS employee, or actions that impede the progress of customer support work.
  15. Using a single account between multiple users.
  16. Registering multiple accounts.
  17. Allowing a third party other than the User to participate in a lesson.
  18. Publishing lesson contents, images, videos, or audio with the permission of AIBS.
  19. Engaging in other actions deemed inappropriate by AIBS.

Article 11 (Countermeasures in the Event of a Disaster)

In the event that the lesson provision is temporarily interrupted and this Service must be stopped due to a sudden system failure, national domestic situation, or natural disaster in the country where the lessons are provided, or any other reason not attributable to AIBS, then AIBS and the User shall consult to solve the issue including measures such as the return of points or estimating the re-start of lessons.

Article 12 (Scope of Liability)

  1. If a lesson could not be provided to the User for a reason attributable to AIBS, AIBS shall return the points for that lesson to the User. AIBS shall bear no responsibility whatsoever for any other damages incurred by the User due to the lesson cancellation, even if the lesson cancellation was sudden.
  2. The User must thoroughly confirm their telecommunication status and device settings before taking a lesson. If AIBS determines that the User could not take a lesson due to the User's telecommunication device or connection status, AIBS shall not return points to the User.
  3. AIBS shall bear no responsibility to protect the copyrights to any files, videos, images, or the like that the User sends or uploads to a teacher, regardless of whether it was public or non-public on the Website.
  4. If the Website cannot be accessed due to a server connection problem, AIBS shall endeavor to restore the Website, and there shall be no compensation to the User for lost opportunities.

Article 13 (Protection of Personal Information)

Personal information of the User obtained by AIBS shall be managed in accordance with the Privacy Policy of AIBS. This does not apply to personal information that the User independently provided to the teacher as an individual.

Article 14 (Liability for Damages)

In the event that the User violates these Terms of Use, AIBS reserves the right to claim compensation from the User for any damages or loss incurred directly or indirectly due to the said violation.

Article 15 (Copyrights and Ownership Rights)

All copyrights and ownership rights for the trademarks, descriptions, and logos related to this Service belong to AIBS. The use of reproductions, redistribution, and the like thereof by the User is prohibited.

Article 16 (Disclaimer)

The User agrees in advance that AIBS shall bear no liability whatsoever to compensate any damages incurred due to or related to the items determined below.

  1. If the User could not satisfactorily use this Service due to reasons like those below (including, but not limited to, the following).
    1. If a sudden increase in the number of members caused a shortage of available lessons.
    2. If lessons of a particular teacher requested by the User could not be reserved.
    3. If this Service could not be reserved or used during a particular time slot requested by the User.
    4. If the lesson needed to be canceled due to a reason stipulated in Article 11.
    5. If there was unauthorized access or an unauthorized modification on the User's system, or there was some other action by a third party.
  2. The learning result, effectiveness, accuracy, veracity, or the like of this Service.
  3. The result, effectiveness, safety, accuracy, or the like of services, learning materials, or the like of other companies that AIBS introduces or recommends in relation to this Service.
  4. If this Service could not be used due to a failure, trouble, or the like of the service provided by a partner company of AIBS.
  5. If damage, such as a virus infection, was incurred due to a file or the like received or opened by the User through the lesson at their own responsibility.
  6. If this Service could not be used because a password or the like was lost or became unusable due to the User's negligence.
  7. The completeness, accuracy, up-to-dateness, safety, and the like of any and all information, links, and the like provide on the Website.
  8. Content, use, and the like of websites operated by third parties other than AIBS that are linked to from the Website or that link to the Website.

Article 17 (Governing Law and Court of Exclusive Jurisdiction)

These Terms of Use shall be governed by and construed in accordance with the laws of Japan. In the event of litigation between AIBS and the User, the Hiroshima District Court shall be the court of exclusive jurisdiction for AIBS and the User in the first instance.

Supplement: These Terms of Use will be effective as of June 1, 2022.

Privacy Policy

Ability InterBusiness Solutions, Inc. (hereinafter, "AIBS") recognizes the importance of protecting the rights and interests of the individual while also considering the usefulness of personal information, and in order to handle personal information properly, has established the Basic Policy on Personal Information Protection as follows, appointed a person in charge of information management for the protection of personal information, and thoroughly informs its directors, employees, and the like thereof as AIBS strives for appropriate personal information protection.

Basic Policy on Personal Information Protection

  1. AIBS shall comply with all laws, ordinances, guidelines, and other regulations concerning the protection of personal information, as well as the information management rules of AIBS.
  2. Based on the information management rules, AIBS shall appropriately manage personal information and take safety management measures against the risks of unauthorized access as well as information leakage and loss or damage.
  3. AIBS shall handle personal information appropriately as follows.
    1. Specifying as well as notifying and announcing the purpose of use
      1. AIBS shall specify the purpose of use of personal information as specifically as possible.
      2. When acquiring personal information, AIBS shall either publish the purpose of use in advance, or publish the purpose of use or notify the concerned individual thereof promptly after acquisition.
    2. Acquiring and handling
      1. AIBS shall acquire personal information appropriately and handle it within the scope of the purpose of use.
    3. Providing to third parties
      1. AIBS shall not provide personal data to a third party without the consent of the concerned individual, except in the case of outsourcing or the like.
    4. Outsourcing
      1. When providing personal data to an outsourcing contractor, AIBS shall select a contractor that is capable of safely managing said data and shall supervise the contractor as necessary and appropriate.
    5. Responding to requests for notification, disclosure, etc.
      1. In the event that the concerned individual makes a request for notification of the purpose of use regarding the personal data retained by AIBS, or a request for the disclosure, correction, addition, deletion, suspension of use, deletion, or prohibition of provision to a third party regarding the said data, AIBS shall promptly respond to said request if said request is appropriate.
  4. In the event of a complaint or other trouble related to personal information, the person in charge of information management shall promptly work to solve the problem, investigate the cause of the problem, take immediate corrective action, work to prevent recurrence, and promptly and accurately disclose information.

Ability InterBusiness Solutions, Inc.
1-14 Higashi-hiratsuka-cho, Naka-ku, Hiroshima
Naomi Morishima, President

Definition of Personal Information

"Personal information" refers to the following information about a living individual.

  1. Information that can identify a specific individual by the name, date of birth, or other description contained in the said information.
  2. Information that can be easily cross-referenced with other information to identify a specific individual.

"Personal data" refers to personal information that comprises a personal information database or the like.

Acquisition of Personal Information

AIBS shall handle personal information obtained through a legal and fair means. When acquiring information that is determined by law as personal information requiring special consideration, AIBS shall acquire such information only with the consent of the user.

This service prohibits the provision and exchange of personal information between users and teachers, both during and outside of lessons. Please note that AIBS shall not be held responsible whatsoever for any trouble that may arise through these activities.

Purpose of Use of Personal Information

The personal information that AIBS receives shall be used for the following purposes. AIBS shall not use personal information for any other purpose.

Personal information about users

  1. To provide the service to users.
  2. To distribute information related to the service (newsletters, promotional information, surveys, etc.).
  3. To distribute information regarding other services provided by AIBS.
  4. To accurately ascertain and respond to opinions and inquiries regarding the service.
  5. To calculate and claim service usage fees.
  6. To confirm the identity of the user.
  7. To prevent unauthorized use and to carry out an investigation in the event of unauthorized use.
  8. To analyze user trends and conduct research and analysis for service improvement.
  9. To investigate and respond to system failures and other service problems or the like.
  10. To communicate and respond in the event of a disaster or other emergency.
  11. To comply with the legal and regulatory obligations placed upon AIBS.

Personal information about teachers

  1. To communicate for business matters.
  2. To calculate and pay lesson fees.
  3. To confirm the identity of the teacher.
  4. To respond to inquiries.
  5. To prevent unauthorized use and to carry out an investigation in the event of unauthorized use.
  6. To analyze user trends and conduct research and analysis for service improvement.
  7. To investigate and respond to system failures and other service problems or the like.
  8. To communicate and respond in the event of a disaster or other emergency.
  9. To comply with the legal and regulatory obligations placed upon AIBS.

Personal information regarding teacher registration applicants

  1. To select teachers.
  2. To inform applicants regarding the results of the teacher selection.

Sharing of Personal Data by Group Companies

AIBS shall share personal data with other companies within our corporate group as follows, within the scope stated under the Purpose of Use of Personal Data.

  1. Company sharing information
    Daiko Co., Ltd.
  2. Personal data items to be shared
    • Name, sex, date of birth, address, telephone number, email address, etc.
    • User's service application details
    • History of outsourcing to teachers
    • Teacher bank transfer account information
  3. Purpose of sharing
    Items 1 through 20 under "Purpose of Use of Personal Information"
  4. Party responsible for management of personal data to be shared
    Ability InterBusiness Solutions, Inc.
    1-14 Higashi-hiratsuka-cho, Naka-ku, Hiroshima
    Naomi Morishima, President

Disclosure of Personal Information to Third Parties

AIBS shall appropriately manage the personal information received from users and shall not disclose personal information to third parties except in the following cases.

  1. When the user has given consent.
  2. When AIBS discloses information to outsourcing contractors for providing services requested by the user.
  3. When it is difficult to obtain the consent of the concerned individual in a case where disclosure is necessary to protect the life, health, or property of an individual.
  4. When disclosure is required by law.

Measures for Safe Management of Personal Information

Based on relevant laws, regulations, and guidelines, AIBS shall take the necessary and appropriate measures to manage access to personal information, to restrict the means by which personal information can be removed, and to prevent unauthorized access from external sources, as well as to prevent leakage, loss, or damage of personal information and to otherwise safely manage personal information.

Disclosure, Correction, Suspension of Use, and Deletion of Personal Information

When a user or teacher requests the disclosure, correction, suspension of use, or deletion of personal information in accordance with the provisions of the Act on the Protection of Personal Information, AIBS shall respond to the request without delay after confirming that the request was indeed made by the concerned individual. However, this does not apply to cases in which AIBS is not obligated to disclose such information in accordance with the Act on the Protection of Personal Information or other laws and regulations.

Use of SSL (Encrypted Telecommunication)

The AIBS website uses SSL (Secure Socket Layer) encrypted telecommunication to safely protect the user's personal information. By using an SSL-compatible browser, the user's personal information is automatically encrypted before being sent and received.

Use of Cookies

Some pages on the AIBS website use cookies in order to provide the user with better service. Cookies do not collect information that can be used to identify an individual and do not violate the user's privacy. You can also change your browser settings if you do not wish to accept cookies.

Use of Google Analytics

The AIBS website uses Google Analytics provided by Google Inc. to monitor website access. Google Analytics uses cookies to collect the user's access history. The information collected by Google Analytics does not contain any information that identifies a specific individual. Furthermore, this information is managed by Google Inc. in accordance with its privacy policy.

Privacy Policy Changes

If AIBS changes the personal information to be collected, the purpose of use, or otherwise changes this Privacy Policy, AIBS shall make an announcement by posting the changes on this page.

Contact Information

If you have any questions or inquiries regarding the correction, addition, deletion, suspension of use, suspension of provision to a third party, or the handling of user personal data, please contact us at the address below.

Contact address:

Last revised on: April 1, 2022

  • You must agree to the Terms of Use and Privacy Policy in order to sign up for SuraPera account.